1. Introduction
Welcome to Tiphazon! These Terms of Service govern your use of our website (www.tiphazon.com) and the services we offer. By accessing or using our website, you agree to comply with these terms. If you do not agree, please do not use our services.
2. Use of Our Services
By using Tiphazon, you agree that:
You are at least 18 years old or have parental/guardian consent to use our platform.
You will provide accurate and up-to-date information when creating an account or placing an order.
You will not use our website for fraudulent, unlawful, or unauthorized activities.
You will not attempt to disrupt or compromise the security and functionality of our platform.
3. Account Registration & Security
To access certain services, you may need to create an account.
You are responsible for maintaining the confidentiality of your account credentials.
Notify us immediately if you suspect unauthorized access to your account.
We reserve the right to suspend or terminate accounts that violate our policies.
4. Orders & Payments
All orders placed through our website are subject to acceptance and availability.
We reserve the right to cancel or refuse any order at our discretion.
Payment must be completed before the order is processed. Accepted payment methods include M-Pesa, credit/debit cards, and bank transfers.
Pricing errors may occur, and we reserve the right to correct them before processing your order.
5. Shipping & Delivery
Delivery times depend on your location. Estimated delivery times:
Nairobi: 1-2 business days
Other major towns: 2-4 business days
Remote areas: 4-7 business days
We are not responsible for delays caused by unforeseen circumstances such as weather, strikes, or courier issues.
Shipping fees are displayed at checkout and are non-refundable unless stated otherwise.
6. Returns & Refunds
Our Return Policy outlines the conditions under which returns and refunds are accepted.
Refunds are processed within 7-14 business days after the returned item is inspected.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
7. Intellectual Property
All content on Tiphazon, including text, images, logos, and designs, is the property of Tiphazon and protected under intellectual property laws.
You may not copy, modify, or distribute any content without our express permission.
8. User Conduct
By using Tiphazon, you agree not to:
Post or share false, misleading, or harmful content.
Attempt to hack, exploit, or interfere with our platform’s security.
Use our services to engage in illegal or prohibited activities.
Violate the rights of other users, including privacy and intellectual property rights.
9. Limitation of Liability
Tiphazon is not liable for any indirect, incidental, or consequential damages arising from your use of our website.
We do not guarantee uninterrupted or error-free service but will strive to maintain service reliability.
In no event shall our total liability exceed the amount you paid for the product or service in question.
10. Termination
We reserve the right to terminate or suspend your account at any time if you violate these terms.
You may stop using our services at any time, but any obligations (e.g., pending payments) will still apply.
11. Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect your personal information.
By using Tiphazon, you consent to our data collection and privacy practices.
12. Changes to Terms
We may update these Terms of Service periodically. Any changes will be posted on this page with the updated date.
Continued use of our services after changes implies acceptance of the revised terms.
13. Governing Law
These terms are governed by the laws of Kenya.
Any disputes arising from these terms shall be settled through arbitration or the courts in Nairobi, Kenya.
14. Contact Us
For any inquiries regarding our Terms of Service, please contact us:
Email: support@tiphazon.com
Phone: +254702212857
Address: Nairobi Central Business District, Kenya