1. Introduction
At Tiphazon, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure a hassle-free experience. This policy explains the conditions under which you can return products, request refunds, and exchange items.
2. Eligibility for Returns
You may return an item if:
The item is defective or damaged upon arrival.
You received the wrong product.
The item does not match its description on our website.
Items must be returned in their original condition, unused, and in the original packaging, with all tags, manuals, and accessories included.
3. Return Window
Electronics & Appliances: 7 days from the delivery date.
Fashion & Accessories: 7 days from the delivery date.
Health & Beauty Products: Returns accepted only if unopened and in original packaging.
Perishable Goods & Customized Items: Non-returnable unless defective or damaged upon delivery.
4. How to Initiate a Return
To start the return process, follow these steps:
Contact our customer support team at support@tiphazon.com or call +254702212857 with your order number and reason for return.
Our team will review your request and guide you through the return process.
If approved, you will receive instructions on how and where to send your return.
Once we receive and inspect the returned item, we will process your refund or exchange.
5. Refund Policy
Refund Processing Time: Refunds are processed within 7-14 business days after we receive your returned item.
Refund Methods: Refunds will be issued using the original payment method (M-Pesa, bank transfer, or credit/debit card).
Partial Refunds: In some cases, a partial refund may be granted for items that show signs of use or are returned without complete packaging.
6. Exchange Policy
If you received a defective, damaged, or incorrect item, we offer free exchanges. Contact us within 7 days of delivery to request an exchange. If the replacement item is unavailable, you may choose a refund or store credit.
7. Return Shipping Costs
If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
8. Non-Returnable Items
Certain items cannot be returned, including:
Items marked as Final Sale
Gift cards
Perishable goods (food, flowers, etc.)
Opened health, beauty, and personal care products
Customized or personalized items
9. Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately at support@tiphazon.com or call +254702212857. Please provide photos or videos of the damage to expedite the replacement or refund process.
10. Changes to This Policy
We may update our Return Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy regularly.
11. Contact Us
For any questions or return requests, please reach out to us:
Email: support@tiphazon.com
Phone: +254702212857
Address: Nairobi Central Business District, Kenya