1. About Tiphazon
Q: What is Tiphazon?
A: Tiphazon is a leading eCommerce store based in Nairobi, Kenya. We offer a wide range of high-quality products, including fashion, electronics, home essentials, and more. Our mission is to provide a seamless and secure online shopping experience for our customers.
2. Ordering & Payments
Q: How do I place an order?
A: Simply browse our website, select the products you want, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and complete your payment.
Q: What payment methods do you accept?
A: We accept a variety of payment options, including:
Mobile money (M-Pesa)
Debit and credit cards (Visa, Mastercard)
Bank transfers
Cash on delivery (available in select locations)
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled before they are processed for shipping. Please contact us immediately at orders@tiphazon.com for assistance.
3. Shipping & Delivery
Q: Do you offer delivery services?
A: Yes! We offer fast and reliable delivery across Nairobi and other locations in Kenya.
Q: How long does delivery take?
A: Delivery times vary depending on your location:
Nairobi: 1-2 business days
Other major towns: 2-4 business days
Remote areas: 4-7 business days
Q: How much does shipping cost?
A: Shipping costs depend on your location and the weight of your order. Exact charges will be displayed at checkout.
Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking number via email to monitor your shipment.
4. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery if the product is defective, damaged, or not as described. Items must be unused and in their original packaging.
Q: How do I initiate a return?
A: Contact us at support@tiphazon.com with your order number and reason for return. Our team will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 7-14 business days after the returned product is received and inspected.
5. Account & Customer Support
Q: Do I need an account to shop on Tiphazon?
A: While you can browse products without an account, creating an account allows you to track orders, save favorites, and receive exclusive discounts.
Q: How do I contact customer support?
A: You can reach us via:
Email: support@tiphazon.com
Phone: +254 728 754 125
Live chat: Available on our website during business hours
6. Promotions & Discounts
Q: Do you offer discounts or promotions?
A: Yes! We frequently run special offers and discounts. Subscribe to our newsletter to stay updated on exclusive deals.
Q: Can I use multiple discount codes?
A: Only one discount code can be applied per order unless otherwise stated.
7. Security & Privacy
Q: Is shopping on Tiphazon safe?
A: Yes! We use advanced security measures, including SSL encryption, to protect your personal and payment information.
Q: Do you share my personal data?
A: No, we value your privacy. Your information is used only for order processing and improving our services. For more details, refer to our Privacy Policy.
8. Other Questions
Q: How can I become a seller on Tiphazon?
A: If you're interested in selling on our platform, please contact us at support@tiphazon.com for more information on partnership opportunities.
Q: How can I stay updated with Tiphazon?
A: Follow us on social media and subscribe to our newsletter for the latest updates, promotions, and product launches.
If you have any other questions, feel free to contact us. We're always happy to help!